Matchtech Group plc is one of the UK's leading specialist technical recruitment consultancies and the first technical recruitment agency to be awarded the Recruitment & Employment Confederation Audited status, which represents the "Gold Standard" of REC membership.
Established in 1984, the group has rapidly grown to become one of the largest independent agencies with a turnover of £158 million this year and a contractor workforce of 3,900.
We have expanded dramatically over the last few years and we are now the UK's largest Single Site Recruitment agency.
Our outstanding success has been achieved whilst adhering to our core values of honesty and integrity. We continue to be ambitious and becoming the UK's No.1 Technical Recruitment Agency is at the heart of our Vision and Values.
Title:
CRM Application Support Consultant
Posted On:
11/4/2009 11:04:09 PM
Designation:
CRM Application Support Consultant
No. of vacancies:
1
Qualifications:
BS or higher degree
Minimum Total Experience:
2
Job Tenure:
Full-time Only
Salary Offered:
£25,000 to £45,000 per year
Job Location:
Buckinghamshire
Buckinghamshire
United Kingdom
Job Specification:
THE ROLE:
This is an excellent opportunity to join a leading CRM Solution provider, who are rapidly growing despite the current market. You will be cross-trained into Microsoft Dynamics CRM - full training and Certification provided.
* To liaise with users of all levels and utilising your technical ability based around MS Dynamics and CRM.
* To provide expertise in responding to system and software enquires from tier one clients and internal staff regarding the installation and day to day running of Dynamics CRM and associated packages. This individual will be the key contact between one or more tier one clients and will be required to develop an in depth knowledge of the clients use of MS Dynamics CRM and the associated development work which has been deployed.
* To provide primarily level two support supplementing level one when required.
* To record all pertinent information for the future resolution of the logged call.
* To resolve the logged call within the scope of his / her training and / or to escalate
the problem so that it may be resolved by another member of the department in a
timely and effective manner with due regard to our contractual obligations.