The Expertise Group of Companies was established in 1995. We have operations in Singapore and Malaysia and provide the following services to our customers:
1. Outsourcing
2. Contract Staffing
3. Business Application Consultancy
4. Recruitment
5. Systems Integration
We provide services 1 – 5 for the information technology sector and services 1, 2 and 4 for the administrative, customer service, engineering, finance, offshore petrol–chemical, oil & gas and telecommunication sectors.
Every company would claim to be effective and efficient in providing best solutions to customers. We do too. However, we believe that we are more customer-oriented while doing our job. We connect to your culture, listen to your needs and hear your requirements. We are plugged into the same reality and are aligned with your corporate goals and objectives.
We bring a unique level of professionalism (more accountability, competency based, improved cost containment and better overall value) to client partners. Our business value ensures that our partners gain a competitive edge in their business.
We believe our attitude and professionalism shall enable our client partners to reap the benefits of our efforts.
Title:
Helpdesk Analyst
Posted On:
10/26/2009 9:39:04 AM
Designation:
Helpdesk Analyst
No. of vacancies:
2
Qualifications:
Bachelor's Degree
Minimum Total Experience:
2
Job Tenure:
Full-time Only
Salary Offered:
Negotiable
Job Location:
Plaza Sentral
Kuala Lumpur
Malaysia
Job Descriptions:
* Answer calls within stated time guidelines
* Analyse and interpret client inquiries to ascertain and solve issue.
* Provide accurate and creative solutions to client problems meeting all pre defined quality measurements
* Escalate calls within stated guidelines.
* Provide information, advice or instruction in response to client inquiries
* Receive and record client inquiries and processes paperwork/systems relevant to client queries
* Liaise internally to enable client queries to be answered and problems solved Answers calls within stated time guidelines.
* Knowledge of Windows 2000, XP professional (Operating System, User Administration and Remote Desktop), MS Office applications (Word, Excel, PowerPoint, Outlook)
* Experience in supporting Lotus Notes Email
* To attend with full initiative, alertness, recognizing to the needs of customers, and to assist them through TELEPHONE / E-MAIL / REMOTE ACCESS support on software, hardware and system issues.
Job Requirements:
* Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Technology or equivalent.
* Candidate must have minimum 1 year previous experience from working in an IT Helpdesk
* Applicants must be willing to work at KL Sentral, Kuala Lumpur and on shift (depending on country / region supported.
* Candidates should have knowledge in Lotus Notes/Windows/MS Office.
* Preferably junior executives specializing in IT/Computer - Network/System/Database Admin or equivalent.
* Compulsory to be able to read, write and speak in Mandarin since supporting Taiwan. Exposure to Taiwanese culture / dialect is advantageous.