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Kenexa Technologies
  Company Profile
Kenexa is a leading end-to-end provider of software, proprietary content, services and process outsourcing that enable organisations to more effectively recruit and retain employees.

Kenexa’s solutions enable clients to improve the effectiveness of their talent acquisition programmes, increase employee productivity and retention, decrease costs and improve management decision making based on analysing and summarising key HR metrics associated with employee performance

  Job Details 

Helpdesk Engineer Trainee

Posted On:  6/30/2019 11:57:01 PM

Helpdesk Engineer Trainee

No. of vacancies:  1
Qualifications:  Degree in Computer field
Essential Skills: 
MS Office-3
Minimum Total Experience:  3
Job Tenure:  Full-time Only
Salary Offered:  Negotiable
Job Location:  Visakhapatnam Andhra Pradesh India

  Job Description
Essential Duties/Responsibilities

1. Provide timely responses to client's questions and concerns over phone and/ or email.
2. Provide superior customer service and training to clients.
3. Provide quick problem solving including, but not limited to, fixing errors, creating alternative methods of completing a task, correcting user errors, and correcting system inconsistencies.
4. Provide detailed and accurate cases of all client contact.
5. Provide assistance to the Product Support Manager and other departments when requested.

Desired Candidate Profile
1. This individual will need to demonstrate proficiency in MS Office Software, especially Word, Power Point, and Excel with a basic understanding of technology.
2. Must have high level of interpersonal skills as the position continually requires poise, initiative, tact, and diplomacy.
3. This individual must be able to interact and communicate with individuals at all levels of the organization.
4. This work requires continual attention to detail in meeting deadlines and understanding priorities.
5. This individual must be personally equipped to work in a fast paced environment with a demonstrated ability to juggle multiple competing tasks and demands.
6. Must be a self-starter and able to take initiative. A high level of urgency is critical for success.
7. Should be willing to work in any shift per the business requirement.

  Contact Information
Reference Name (If Any): 

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