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Executive Edge Search Consultants
  Company Profile
Executive Edge, Search Consultants is a national executive search firm providing client focused and quality driven services covering many industries and disciplines.

Our experienced team of Consultants believes that excellence in executive search is always based on keen perception of our clients' business needs. We engage our clients in constructive examination of each proposed role, clearly define the parameters and articulate the experience and competency essential for success.

Each search strategy is customized, addressing the specific needs of the assignment and incorporating best search practices. The process is thorough and systematic. We move quickly and maintain momentum. As the process concludes we remain in close contact to ensure successful completion of the search and that all of our clients needs have been met.

  Job Details 

Application Support Team Lead, ITIL : Chicago, IL

Posted On:  3/5/2019 2:35:58 AM

Application Support Team Lead

No. of vacancies:  2
Qualifications:  Degree in technical field
Essential Skills: 
Minimum Total Experience:  3
Job Tenure:  Full-time Only
Salary Offered: 
Job Location:  Chicago IL United States

  Job Description
• Communicate effectively with key business users, Project Delivery Managers and Managers regarding day-to-day support.
• Ensure that standard global processes are followed, e.g. Problem Management, Incident Management, Release Management, Change Management and Configuration Management.
• Ensure that global Service Operations support standards are adhered to, e.g. documentation management, technical standards.
• Manage the team workload effectively to ensure service level targets are met, or escalate appropriately.
• Work with the global Application Support Capability leader in all activities associated with defining / modifying application support processes.
• Staff the team efficiently, maintain and deliver the team training plan and promote personal development in line with HR policy.
• Ensure that measurable performance objectives are set for all staff and that all staff are appraised in line with the annual performance management process.
• Actively promote a culture of Health Safety Security Environment (HSSE) awareness within the team and the wider organization.
• Deliver the project based activities required of the portfolio without compromising daily support service delivered to business users.
• Deliver against performance contract objectives as agreed and allocated by the Application Support Manager.
• Liaise with the Application Support Manager and the business area key stakeholders to solicit requirements for improvements to the services provided.
• Create and maintain a climate of continuous improvement, proactively identifying opportunities for service improvements and internal efficiencies. Motivate and lead the department to deliver a world-class service. Ensure that the end-user demand for support is appropriately delivered, building relationships with 'customers' to gain feedback as to their level of satisfaction with the support service.
• Form and build relationships with other teams to ensure optimum performance across teams and therefore to enable the business to meet its control and growth agenda.
• Monitor and review the levels of service delivered by our internal and external suppliers, ensuring that new or revised DCT services will support the business needs for which they have been developed and will be introduced with minimal risk to other services (Operational Support Acceptance).
• Some international travel may be required.

• Proven ability in the management of IT application support service delivery coupled with high level of communication and negotiation skills is essential.
• University Degree required.
• Previous team management/leadership is essential.
• Experience managing a budget of up to $2m.
• ITIL Service Management Foundation qualification

If you meet the above skill sets,Please apply online.

  Contact Information
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