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Ventana Solutions
  Company Profile
Ventana Solutions is a dynamic entrepreneurial company focussed on bridging the gap between technology and business
  Job Details 

Sr. Desktop Support : MDOP; App-V, MED-V, AGPM, AIS, DaRT, DEM : Dallas, TX

Posted On:  10/3/2016 8:08:42 AM

Sr. Desktop Support

Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Job Tenure:  Full-time Only
Salary Offered:  DOE
Job Location:  Dallas TX United States

  Job Description

* Analyze and recommend new hardware and software technologies
* Determine technological solutions for hardware, software, and implementation methodologies
* Create and maintain documentation for the standard desktop hardware installation, client configuration, and support procedures to ensure standardization, proper installation, integration, and continued operation of client desktop technologies
* Provide leadership and mentoring for Desktop Support including assistance with complex problem resolution
* Customize retail and in-house legacy applications into format for mass distribution via SMS and SCCM to ensure compatibility with core workstation image and integration into the corporate network environment
* Create scripts, batch files, or other programs to customize software deployment, test application packages, and document results
* Develop, implement, and maintain client operating system images and applications
* Maintain state-of-the-art knowledge of desktop hardware and software capabilities, anti-virus solutions, and functionality through direct contact with manufacturers, developers, and vendors
* Leverage Microsoft Active Directory in an enterprise environment to manage configuration and security settings
* Manage special projects or other duties as needed or assigned


* 5+ years of experience providing desktop support in a network environment
* 3+ years of experience in developing images and software packages utilizing, SMS, SCCM, and Ghost
* 2 of the following certs required; A+, MCDST, MCPITP, MCSE, or MCP
* Knowledge of Active Directory administration and organization
* Strong knowledge of Group Policy
* Must pass a background check and drug screen

* Strong knowledge of application virtualization, packaging, imaging and deployment tools (e.g. Norton Ghost, Wise Package Studio, Citrix/Terminal Server) is essential
* Must have strong working knowledge of GPOs, Active Directory, windows security components, and permissions
* Proven experience in technical knowledge with Windows XP, Win7, Active Directory, SCCM, VbScripting, Windows Scripting, and Microsoft applications
* Proven experience with software distribution and packaging methodologies such as collections and targeting, app-V integration, image and packaging best practices and tools, and improving deployment metrics such as Wake on LAN
* Strong knowledge of PC imaging strategies and tools; WIM, MDT, USMT, and ZTI
* Strong knowledge of client installation configuration options; Media and network based deployment (USB, DVD, and PXE), self service image deployment (Web US, HTA, and wizard), remote tools, software updates and security settings
* Knowledge of MDOP; App-V, MED-V, AGPM, AIS, DaRT, DEM
* * Good knowledge of SQL
* Must have planning and implementation experience of Windows XP or Win 7 in a large scale organization
* Strong troubleshooting and root cause analysis of Windows client operating systems
* Familiarity with the Life Cycle Management of a desktop environment
* Proven track record of providing a high-level of customer satisfaction and ability to meet service level agreements
* Requires the ability to handle short deadlines, work well under pressure, and prioritize multiple projects as well as daily assignments with limited supervision
* Excellent writing, presentation, and documentation skills

  Contact Information
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