Our mission is to be a value-based software solution provider with a focus on providing customer delight by continuously enhancing quality and value of our services.
Our Business Focus
iNetFrame has specialized in providing Enterprise wide Application Solutions, Managed Services, Data centric business solutions, iNetFrame Product Based solutions and Custom applications.
Sys Admin / Tech support - Bangalore
11/12/2016 3:47:37 AM
Sys Admin / Tech support
Position - DOW Global Security Administration Shift Lead.
Total Experience – 5 to 7 years.
-- Address complaints received from the Global Client Services team.
-- Analyze disputed cases and report results and action items to resolve.
-- Complete the weekly work assignment list ensuring job rotations of the administrators to sustain a broad knowledge base for all administrators.
-- Monitor the request and problem queue's to ensure SLA's are met.
-- Analyze weekly SLA reports to learn about issues and propose action items for review with the Dow team lead
-- Report daily open cases at the end of each shift to Dow and next shift team lead
-- Escalation point for administrators on process questions
-- Escalation point for administrators on disputed calls.
-- Accountable for client satisfaction achievement for their shift.
-- Lead training for new security administrators.