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Summit Associates Ltd
  Company Profile
Summit Associates, a world class, proactive, business focused company whose ethos is to strive for trust and harmony in all assignments.



Summit Associates is made up of a number of Associates from various industry sectors including; Outsourcing, BPO, CRM, Change Management and Project and Programme Management.



The Team. Denis Houlihan, company MD. Kate Houlihan Client/Resource Director. James Campbell and Elissa Capizzi-Taylor, Resource and Business Development Managers.



Denis founded Summit in 1994. Now in partnership with his sister Kate, both having come from IT backgrounds. Their aim is to build a world class Resource and Service Management company that stands out from the crowd with a clear grasp of client requirements, from both a technical and business view point.



Summit strongly believes in a quality service with a pragmatic approach that is appropriate and above all, operates with integrity. Their relationships with both Clients and Contractors are of the upmost importance to them.

 
  Job Details 
Title: 

IT Administration - Bagshot

Posted On:  12/6/2017 3:36:49 AM
Designation: 

IT Administration

Qualifications:  Bachelor's Degree
Essential Skills: 
Not specified
Job Tenure:  Full-time Only
Salary Offered:  £16000 - £17000/annum
Job Location:  Bagshot England United Kingdom

  Job Description
The IT Administrator role acts as the 1st line single point of contact for users to report all ISandT incidents or service requests.
The IT Administrator is also responsible for the recording and distribution of all received incidents and/or requests.

This also includes managing all communication with users in relation to recorded incidents or requests. Incidents can include day-to-day support as well as service requests for upcoming events such as trade shows or new starters.

Key responsibilities: (most important first)

• Respond to user queries received via phone, email and in person
• Record all requests for assistance in the call logging system.
• Owning all issues until resolution with assistance from 2nd and 3rd line teams.
• Resolving and where necessary escalating incidents to second line and third party support teams.
• Timely communication and feedback to users
• Resolving incidents assigned to the Helpdesk using a variety of resources
(Websites, resources, personal knowledge and training)
• Installation and support of all locally supported software
• Troubleshooting of Desktop, Software, Hardware, Network and LAN issues
• Development and distribution of procedures for resolving incidents
• Maintaining and owning the Asset Register
• Admin tasks such as raising purchase orders.
• May be required to make visits to the desk side, where necessary and to visit any Steljes site as and when required.

Contact with others:

Extensive contact with all colleagues within the Steljes Group of companies – at all levels of seniority.
External contacts – suppliers of Hardware, Software and Telephony products. IT equipment providers, third party business application suppliers.

Challenges and opportunities

• A highly visible and customer facing role that requires good personal presentation and communication
• An opportunity to learn/expand technical support knowledge
• Requires excellent attention to detail and a tenacious approach Examples of Performance Measures (Max 5)

High customer satisfaction All assets recorded thoroughly Good control of IT Tracking system Managing the Purchase Order process effectively Qualifications, experience and expertise:

Essential:

1. Previous Helpdesk/Desktop support experience.
2. Experience in the provision of support for the Microsoft family of applications.
Experience of Sage and/or SalesLogix would be an advantage
3. Experience working in Multi Operating System Network - Win XP/2000/2003
4. Exposure to user account administration

Desirable:

1. Good standard of Education, additional relevant qualification preferred.
2. Proven customer service skills and experience, along with good problem solving skills
3. Excellent communication skills, both written and verbal. Good telephone manner, approachable.
4. Able to work on own initiative and work under pressure, good team player.

  Contact Information
Reference Name (If Any): 





 
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