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1-800 People
  Company Profile
Diarmuid Lynam

Diarmuid is our General Manager and Senior recruitment specialist. His remit is to recruit, train and manage the recruitment consultants and administration staff as well as being a hands-on recruitment consultant. Diarmuid expanded the firm into new markets, created new management structures and ensured the successful growth of the company. He personally identified and won key new clients and supported consultants in project management.
Diarmuid has extensive recruitment experience in Ireland, and retains as clients some of Irelands most significant employers. Prior to advancing into a recruitment role, Diarmuid was a Team Leader in a Telecommunications firm. Diarmuid has a superb reputation in the recruitment of all levels of staff from administration to senior management.

Michael Kennedy is our Head of Financial & Accounting Recruitment. Michael was educated in St. Conleth College, Ballsbridge, and has a degree in Economics and Philosophy from University College Dublin. Michael has worked for some of Dublin's most prestigious professional firms including Davy Stockbrokers, and BDO Simpson Xavier. He has a great depth of industry experience including a number of years in management consulting. Michael also heads the Payroll Department, supervising weekly contract payroll for a number of clients.

Paul is one of our senior recruitment consultants specializing in Call Centre, Multi-lingual staff and administration staff. Before joining the team at 1-800People, Paul gained international experience working in a variety of industries including Aerospace. He also has worked with PriceWaterhouse Coopers where he was a soft-skills staff trainer. He then went on to work as a Recruitment Coordinator with Eriksson’s division of Global services in North America. Paul is a native of Belfast and is a Business graduate from Southampton University.

 
  Job Details 
Title: 

Good Opening for IT Helpdesk Technician

Posted On:  12/4/2017 5:15:31 AM
Designation: 

IT Helpdesk Technician

Qualifications:  Bachelor's Degree
Essential Skills: 
SkillsSpecializationYears
Windows 2000-2
MS Outlook-2
Job Tenure:  Full-time Only
Salary Offered:  30,000
Job Location:  Dublin South Dublin South Ireland

  Job Description
Main duties and responsibilities:

• Providing IT technical support to all our staff

• Copying and testing software/hardware of proprietary shop display equipment.

• Ensuring TV systems are fully operational throughout head office.

• Logging issues into our call management system

• Following all documented processes and procedures

• Determining priority of calls.

• Analysis of issues and problem solving.

• Dispatching to second level or contracted support providers where necessary.

• Responsibility for issues logged and ensuring resolution.

• Carrying out other tasks as required.

Essential Competencies:
• Excellent methodology in fault-finding

• Excellent customer facing skills

• Excellent follow-up skills

• Strong written and verbal communications skills

• Ability to prioritise and focus.

Education and Experience:
• Minimum of two years in a similar role

• Excellent skills in supporting Microsoft products including Windows 2000/XP, Outlook and Internet Explorer.

• Previous experience supporting a Retail environment including WAN infrastructure and/or display systems would be advantageous.

• Betting industry experience would be viewed very positively.

  Contact Information
Reference Name (If Any): 





 
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