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Ambit Recruitment
  Company Profile
We at Ambit Recruitment concentrate on senior to executive placements in the IT and Online sectors. Our specialist recruitment consultants ensure that this process is easy and seamless for you.

We constantly work with the widest selection of skilled IT staff, and have excellent credibility with some of the best candidates in the marketplace. We are committed to finding professionals that will be real assets to your company.

 
  Job Details 
Title: 

Process Analyst

Posted On:  11/2/2017 2:41:00 AM
Designation: 

Process Analyst

Qualifications:  BS or higher degree
Essential Skills: 
Not specified
Job Tenure:  Full-time Only
Salary Offered:  Negotiable
Job Location:  Cape Town Cape Town South Africa

  Job Description
Your key performance areas will be:

*Process engineering, implementation, monitoring and maintenance of ITIL Service
Support and *Service Delivery processes.

*Conduct process evaluations and make recommendations.

*Assist with ITIL initiatives to improve efficiencies and align processes to best practice.

*Produce and analyse statistical information and weekly and monthly reports.

*Review and optimise Service Level Agreements and Operating Level Agreements.

To qualify for this position, you will need:

-A relevant degree.

-Excellent numerical, analytical and problem solving skills.

-Superior presentation, written and verbal skills.

-Ability to effectively manage multiple activities of varying complexity while under time
constraints.

-Excellent facilitation and consulting skills.

-To be able to perform at a high level of accuracy and detail.

-A customer service orientation.

-Knowledge of SQL for reporting purposes will be an advantage.

-Previous experience with or certification in ITIL will be an advantage.

  Contact Information
Reference Name (If Any): 





 
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