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Title: 

Technical Support : IIS, PHP, Perl, .NET, mysql, Linux, Solaris, unix : Mississauga, ON

Posted On:  4/12/2019 10:10:20 PM
Designation: 

Technical Support

No. of vacancies:  1
Qualifications:  Bachelor's Degree
Essential Skills: 
Not specified
Minimum Total Experience:  3
Job Tenure:  Full-time Only
Salary Offered:  DOE
Job Location:  Mississauga ON Canada

  Job Description
DESCRIPTION

The Level 1 Technical Support will report to the Director of Operations and will work with our team of analysts and engineers in maintaining our customer service environment and assist in the implementation of new technology solutions.

SPECIFIC JOB RESPONSIBILITIES

- Provide Level 1 telephone/video support for customers
- Install, support, and maintain in-house voice, data and video equipment.
- Configuring, diagnosing, programming, repairing, upgrading, and optimizing all video conferencing, voice and IP networking systems and services.
- Analyze and resolve customer telecommunications, video and voice issues in a timely and accurate manner.
- Provide support for customer telecommunications and video conferencing infrastructure after-hours where required.

KEY COMPETENCIES REQUIRED

Personal Effectiveness

- Excellent communication skills, both in oral and written form.
- Excellent organizational and analytical skills.
- Ability to prioritize while simultaneously managing several high-severity issues.
- Reliable

Client Service

- Must demonstrate exemplary customer service skills.
- Positive aptitude and attitude

Technical Expertise

- Technical knowledge of Computer Systems and IP Networking

- Technical knowledge of video conferencing, Voice or IP networking
- Desire to learn video conferencing and Voice technologies (Voice over IP)
- Experience with Web scripting, programming and configuration. Including Apache(1,2), IIS, PHP, Perl, .NET, mysql, ms-sql.
- Administrative experience with Linux, Solaris and other unix variant operating systems.
- Experience with PC, Sun, and Cisco hardware is an asset.

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# This position is for Mississauga, Canada.

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