WINTEC Software Corporation is a professional technology solutions provider & IT staffing company. We specialize in IT staffing / staff augmentation, enterprise wide application implementation, project consulting services, on-site / off-site projects, fixed price contracts, software training, and disaster recovery and business continuity planning. WINTEC Software Corporation, established in 1998, is headquartered in Silicon Valley – Santa Clara, CA.
WINTEC provides its services throughout the continental United States leveraging management resources from California and from four regional offices. In addition, we specialize in telecommunication and networking domain by providing development, programming & support service in the areas of IT – software, engineering and networking area.
Further, our customer’s would testify to the fact that quick turn-around time and lowest cost makes us extremely competent, entrepreneurial and transparent in our approach
Business Systems Analyst : SLA, OLA, ITIL v3, Remedy 7 : Rancho Cordova, CA
11/27/2016 10:41:36 PM
Business Systems Analyst
Degree in Computer Science
Plans, conducts, and directs the analysis of business problems to be solved with automated systems. Partners with users to identify, evaluate, and develop systems and procedures which are cost effective and meet user requirements. May plan and execute unit, integration, and acceptance testing; and creates specifications for systems to meet business requirements. Designs details of automated systems. May lead cross-functional linked teams to address business or systems issues. Specific tasks include:
Develop and maintain service level agreement (SLA) documents
Perform ad hoc and iterative technical reviews
Document backup configurations
Document monitoring configurations
Reference external documentation provided by the Service owner, systems Management Groups, and Operational Support Groups
Communicate with the SLA requesters
Complete planning tasks to establish service level components, including drafts of SLAs, monitors, and/or OLAs and/or Back Up Information. Verify accuracy of Service Level documents
Document service level components per customer request and update the definitive sources of record, e.g. MIR3, Remedy, etc.
Assign tasks to System Management Teams to revise monitoring. Verify accuracy of Service Level documents and update as needed, including SLAs, monitors, and/or OLAs and/or Back Up Information. Update -Document Control section to reflect changes.
6+ years* experience in business analysis, requirements definition and deployment of business requirements to information systems and proficiency in the MS Office suite.
Key Knowledge and Skills
Data Center Services /Application Hosting
4-year degree in computer science or related field or equivalent experience