WINTEC Software Corporation is a professional technology solutions provider & IT staffing company. We specialize in IT staffing / staff augmentation, enterprise wide application implementation, project consulting services, on-site / off-site projects, fixed price contracts, software training, and disaster recovery and business continuity planning. WINTEC Software Corporation, established in 1998, is headquartered in Silicon Valley – Santa Clara, CA.
WINTEC provides its services throughout the continental United States leveraging management resources from California and from four regional offices. In addition, we specialize in telecommunication and networking domain by providing development, programming & support service in the areas of IT – software, engineering and networking area.
Further, our customer’s would testify to the fact that quick turn-around time and lowest cost makes us extremely competent, entrepreneurial and transparent in our approach
Telecommunications Engineer : ACD, Aspect ECS, eWFM, UNIX, SQL Server, Oracle : Broomfield, CO
1/13/2017 12:13:12 PM
Primary support of the Aspect ACD and Aspect ECS eWFM applications, user needs and problems; identifies issues and effect resolutions
Requirements gathering, designs and implement complex routing setup involving multiple systems in our enterprise contact center environment to meet internal and external client needs. Interfaces with Business unit contacts, Sales/Client Service Managers and external clients to review and advise on any contact center and Telecommunications related issues.
Investigate, plan, implement, and test contact center applications, telecommunications hardware and software. Has good understanding of business application. Works with technical staff to understand problems with software and resolve them. Analyzes existing programs or formulates logic for new systems, devises logic procedures, prepares flowcharting, performs coding, and tests/debugs programs. Provides instruction and training to users and other employees on day-to-day procedures and processes.
Performs miscellaneous job-related duties as assigned.
4+ years experience in programming on enterprise or department servers or systems preferred with 5 or more years of closely related Call Center Technology Integration Systems Engineering experience.
Aspect ACD 9.x
Aspect ECS 6.x
Aspect UCC 5.x
Have an advanced understanding of IVR and telephony interfaces to CTI systems
Telecommunications voice network /PBX /ACD
Working knowledge of Microsoft*s desktop applications suite, UNIX, SQL Server and Oracle
Excellent communication skills, written and verbal