COAL IT is part of the Coalition Holdings Group that commenced trading in 1998 and has enjoyed vigorous growth year on year. Based in the heart of the City of London, COAL IT provides integrated Technical Solutions, including IT Recruitment, Consultancy Solutions, Managed Services and Outsourcing.
In 2006 COAL IT acquired Space IT Consulting to complement and enhance its consultancy offerings, specifically providing expertise in IT Systems & Asset Management and Virtual Infrastructure.
UNIX Technical Support Engineer - Reading
10/4/2016 4:43:43 AM
UNIX Technical Support Engineer
Work as part of a team providing professional and comprehensive support to customers.
Dealing with customer technical issues over the telephone on a daily basis using a call tracking system.
Ensuring customer satisfaction by providing a professional service and swift resolution to all customer issues
Providing customer feedback on their issues as they are progressed and record any interactions within the case handling system.
Recreating problems in house and providing evidence where bug fixes are required.
Availability to, on rare occasions, attend for customer visits on very complex technical support issues that might affect sales and sales pipeline.
Proven experience supporting UNIX environments with in-depth knowledge of at least one of the core flavours such as Sun Solaris, HP-UX, AIX, Linux (Red Hat or Suse).
Knowledge/experience of working in cross platforms server environments.
Previous experience with managing Disk arrays such as EMC Storage, Hitachi, Sun Storage.
Knowledge of replication and disaster recovering solutions.
Knowledge of Databases – Oracle, Sybase, DB2, Etc.
Knowledge of shell scripting and C
Previous experience of clustering environments.
Experience with logical volume management
SAN (Storage Area Network) and Storage experience and exposure