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Service Desk Manager Krakow Poland Max 12K PLN per month

Posted On:  10/3/2016 7:18:09 AM


Essential Skills: 
Not specified
Job Tenure:  Full-time Only
Salary Offered:  12k PLN Per Month
Job Location:  Krakow Krakow Poland

  Job Description
Service Desk Manager Krakow Poland Max 12K PLN per month
Service Desk Manager / Technical Help Desk Manager with to be based in Krakow Poland Max 12K PLN per month
• Able to lead Help Desk teams effectively through structured coaching and delivering by example, demonstrate evidence of influencing positive change within a Helpdesk environment
• Owning and Managing client queries/escalations/demands reported during interaction with Service Desk team / Help Desk Teams.
• Team management, Issue/Conflict handling within Service Desk / Help Desk environment.
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Use the Incident Management System to document and manage incidents and work requests and their respective resolutions.
• Maintain the effective Service Delivery with accurate Service Level Management / SLA
• Technical and Soft Skills Data Analysis/Volume Analysis for team. Evaluation report must be shared with team and management
• Attend regular SLA reviews with client and note down the areas of improvement.
• Preparing Shift Rosters and maintaining Leave/Attendance records.
Skills Required:
• Should have experience of managing a voice based Technical Helpdesk or IT Service Desk with problem solving involving hardware, software, and networks.
• ITIL knowledge of V2 or V3. Especially on Service Desk, Service Request, Incident, Problem, and Change Management
This is an immediate permanent role based in Krakow, if you fit the above please send CV today for immediate response

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