Fluent German Speaking Help Desk Analyst Crakow Poland paying Max 4k -5.5K PLN Per month
10/3/2016 7:18:08 AM
4k -5.5K PLN Per month
Fluent German Speaking Help Desk Analyst Crakow Poland paying Max 6K PLN Per month
Help Desk Analyst – Crakow / Krakow Poland – Service Analyst / Service Desk / Polish Speaking / Fluent Polish
• Provide hardware / software / network problem diagnosis / resolution via telephone for customer's end users (German Speaking Customers
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.
KNOWLEDGE, SKILLS and EXPERIENCE
• 1-2 yrs diploma in Information Technology. Preferred MCP/MSCE/MSCA or HDI CSS.
• 1-3 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
• Phone support experience necessary.
• Technical helpdesk or technical call centre experience is necessary.
• Windows Operating systems
• Clients: Windows XP, Windows 2000, Windows 98
• Remote desktop connectivity applications,
• MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange,
These are immediate permanent openings in Crakow Poland - please send CV today for immediate response