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Eden Scott
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  Job Details 
Title: 

Voice Analytics Business Analyst - Edinburgh, Scotland

Posted On:  3/9/2019 12:27:30 AM
Designation: 

Voice Analytics Business Analyst

No. of vacancies:  2
Qualifications:  Bachelors Degree
Essential Skills: 
Not specified
Minimum Total Experience:  3
Job Tenure:  Full-time Only
Salary Offered:  DOE
Job Location:  Edinburgh Scotland United Kingdom

  Job Description
Responsibilities:

Perform detailed project analysis, define and document the conclusions and recommendations and present them back to the internal and external stakeholders
Business Analysts need to understand the strategic and organisational issues at hand and align these to the characteristics in call centre interactions, creating queries for the Business area being analysed.

Requirements:

Project Management experience
Strong analytical thinking skills
Understanding of Contact Centre organisation, measurement, process, policy and training
Analytical methodologies: e.g. 6 sigma, Lean

  Contact Information
Reference Name (If Any): 





 
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