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GLOPORE IM Services Pvt. Ltd
  Company Profile
GLOPORE IMS is a global IT Service Management (ITSM) company, which consistently delivers ITSM Excellence to its clients, through combination of Process/IT Operations Excellence and Technology automation.
 
  Job Details 
Title: 

Service Desk Associate - Bangalore

Posted On:  9/1/2018 4:36:04 AM
Designation: 

Service Desk Associate

No. of vacancies:  2
Qualifications:  Bachelors Degree
Essential Skills: 
Not specified
Minimum Total Experience:  2
Job Tenure:  Full-time Only
Salary Offered:  DOE
Job Location:  Bangalore Karnataka India

  Job Description
-Call logs through phone/email and ensure closure as per the process.
-Follow-up/update ticket for every call to ensure timely closure.
-Call ownership, drive to resolution and communication with customer.
-Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call -Closure and customer satisfaction survey.
-Telephonic support to Field Engineers and Co-ordination with Vendors.

-Ready to work on 24X7 Support environment.
-Readiness to stretch whenever required.
-Proactive monitoring and Perform documented Escalation process.

  Contact Information
Reference Name (If Any): 





 
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