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Lib Cap Infotech Solutions Pvt.Ltd
  Company Profile
A leading provider of information technology, consulting and business process outsourcing services.

We believe our quest for excellence will shape Libcap Infotech into a world-class organization that sets a global benchmark for the best HR services and HR Outsourcing solutions.

  Job Details 

Performance Management - Sr. Analyst | DELHI/NCR, Delhi

Posted On:  10/18/2016 3:48:07 AM

Performance Management

Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Job Tenure:  Full-time Only
Salary Offered:  DOE
Job Location:  Delhi/NCR Delhi India

  Job Description
General purpose of position:

The role with Company is to support multiple client and service operations team on the SM Cloud platform.
The work will be essentially around performance management aspect of supplier management for outsourcing contracts.

Major duties and responsibilities:

Understand Company SM Cloud platforms financial management features and processes.
Independently handling task and request related to,
SLA Management
Reporting and Dashboard
Performance Credit and Earnbacks
Perform through quality assurance to ensure consistency and quality.
Engage with client through written and verbal communication.
Customize documents and templates for service operations team
Share best practices across multiple clients
Work with the development team for process improvement and automation

Keyskills: Performance Management, Dashboards, Performance Credit, Earnbacks, SLA Management, Reporting, Process oriented

Education : (UG - Any Graduate - Any Specialization) AND (PG - MBA/PGDM - Any Specialization) AND ( Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required)

  Contact Information
Reference Name (If Any): 

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