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Qualserv Consulting Ltd
  Company Profile

  Job Details 

SQL Applications Support Manager - West London

Posted On:  10/3/2016 7:05:21 AM

SQL Applications Support Manager

Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Job Tenure:  Full-time Only
Salary Offered:  DOE
Job Location:  London England United Kingdom

  Job Description
This is a terrific opportunity with a hugely successful company whose products are used by some of the largest companies and most notable brands in the world such as Vodafone, ITN and Cable and Wireless.

They are looking for a gifted and capable Applications Support Manager to manage a team of
6 individuals who provide support for the web-based and database driven products the company produces. You will have to lead and motivate the team as well as attending service
review meetings with clients so this is a multi-faceted role. It is essential you have at least some basic SQL skills for troubleshooting purposes.

The role will involve the following duties :

* Manage technical support staff in support and customer service activities
* Organize and manage 24x7 on-call support rota
* Ensure customer SLAs met for response and resolution times
* Provide regular customer SLA and PKI reporting
* Provide daily KPI reporting for customer system performance
* Attend and manage customer service review meetings
* Ensure customers regularly updated with the status of their outstanding issues
* Review and ensure quality and clarity of written (email) communications to customers
* Ensure all Incidents, Service Requests and change Requests kept updated
* Implement continual improvements
* Prepare and conduct training presentations to customers on processes/products provided by the company

To be considered for this role you will need the following skills :

* A minimum of 1-2 years team leading or management experience in an applications
environment (NOT managing just desktop / server resources)
* Hands-on SQL skills
* Strong communication and leadership skills
* Strong organisation skills

An ITIL qualification and Linux skills would be highly desirable.

Keywords : sql, linux, xml, perl, TCP/IP, Javascript, HTML, ITIL, team leader, team lead,
supervisor, superviser, manager, application, applications

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