Irvine Technology Corporation provides Information Technology Recruitment and Staffing Resources to Fortune 100 - 1000 companies in the Southern California area. We place a variety of candidates in positions such as Project Management, Software Engineering, Application Development, and Network Services. ITC offers both contract positions and full-time, regular employment which can include various company-sponsored benefits.
End User Support Manager : SAP, ImageNow, Kronos, Taleo : Los Angeles, CA
1/11/2017 12:31:48 PM
End User Support Manager
Strong manager with both call center support (managing ticket system / call in %3D- several hundred + users) also understands the hardware support piece (product life cycle management, budgeting, how to dispose of old hardware, how to predict what needs are going to be, doing imaging piece, and licensing and software updates)
Candidate MUST understand the process of running a variety of systems and applications.
Candidate MUST have experience managing team members who sit remote and local.
Several years supporting various workflow/ERP/HRIS applications: (ie, SAP, ImageNow, Kronos, Taleo etc.)
Must be comfortable and hands-on, one project will be hands on process to upgrade systems for one of their corporate offices in Seattle (200+ laptops need imaging, need to know what is the process to take care of that)
Managing onsite and offsite end user support team
Experience working with multiple business applications
Need someone that can come in and understand when one office needs to use Cronos and another that uses SAP
They have great technicians that know the ins and outs of the programs, needs someone who understands the process of running hundreds of them and managing the process
Largely a Microsoft shop, there are some C levels using iPhones, iPads, etc. but don't require knowledge of Apple, mainly Microsoft
Needs recent asset management experience