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Saratoga Software Solutions Inc.
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Senior Technical Support : Citrix, MS Office, Remedy, ITIL : DAllas, TX

Posted On:  11/8/2016 7:23:13 AM

Senior Technical Support

Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Job Tenure:  No Preference/Any
Salary Offered:  DOE
Job Location:  DAllas, TX United States

  Job Description
Skill and Knowledge Qualifications:

6+ years of recent and relevant Service Desk experience
Practical experience with working within the ITIL methodology
Proper phone etiquette
Must have advanced knowledge and ability to maneuver within the following operation systems (Windows XP and 7); Experience doing registry edits with the Windows environment; and knowledge and experience supporting iPads and Macintosh PC's
Ability to speak and write clearly and accurately;
Demonstrate a high level of proficiency in typing and grammar;
Knowledge of relevant software computer applications and equipment;
Knowledge of customer service principles and practices;
Effective listening skills;
Willingness to co-operate with others and work to the greater good;
Exhibit high ownership of the daily operations
Multi-tasking capabilities;
Excellent Customer Service skills and attitude
Ability to work with Customers at multiple levels (Executive, Leadership and Non-Leadership);
Ability to work well in a team environment; adept at learning the latest technologies related to software and hardware;
Ability to lift up to 50 lbs. or more periodically; able to bend, stoop, kneel, or sit for an extended period of time.
Support Center Analysts / Help Desk Analysts Certification preferred

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