IntaPeople have been based in the centre of Cardiff since 1994, since when we have been providing a wide range of IT Professionals throughout Wales, the UK and Europe.
We provide all types of IT staff, permanent or contract, to all types of company but have also continued to grow throughout quieter times by expanding our team to specialise in other key areas such as SAP, Cisco and the financial services sector.
IntaPeople are also corporate members of the Recruitment and Employment Confederation (REC) and an S-Cat approved supplier.
In 2000 we were recognised as the winner of the "2000 Wales fast growth 50 Project" sponsored by the Western Mail, KPMG and BT.
1st Line Technical Engineer - Caerphilly, Cardiff, South Wales
11/9/2016 1:00:04 AM
1st Line Technical Engineer
A prestigious client of ours is looking for a Technical Engineer to join their exiting team. The right candidate will work on a a shift pattern (working over a 24/7 period) and will be on the customer interface. You will be responsible for receiving calls from the Service Desk and recommending improvements at 1st line level or escalating to 2nd and 3rd line teams. You must also ensure all work is completed in accordance with SLAs. This individual must have a background of both desktop and network skills, preferrably working towards a CCNA certification.
Experience in a customer service environment
Excellent verbal and written communication
Experience of supporting Microsoft Exchange, Active Directory, Windows Server Operating System
Experience working with Cisco kit
Experience of Backup solutions HP Data Protector or Tivoli Storage Manager
ITIL Foundation Certificate
Working towards Cisco CCNA or associate level certification for Microsoft, VMWare or Citrix
Excellent understanding of networking and routing protocols
Understanding of firewall and Internet security concepts
Knowledge of Cisco Voice Solutions
Knowledge of Linux/AIX
Knowledge of HP Data Protector/Tivoli Storage Manager
Experience of working within an operational support organisation
Good PC skills