IntaPeople have been based in the centre of Cardiff since 1994, since when we have been providing a wide range of IT Professionals throughout Wales, the UK and Europe.
We provide all types of IT staff, permanent or contract, to all types of company but have also continued to grow throughout quieter times by expanding our team to specialise in other key areas such as SAP, Cisco and the financial services sector.
IntaPeople are also corporate members of the Recruitment and Employment Confederation (REC) and an S-Cat approved supplier.
In 2000 we were recognised as the winner of the "2000 Wales fast growth 50 Project" sponsored by the Western Mail, KPMG and BT.
Technical Support Analyst - Cardiff, South Wales
11/9/2016 1:00:22 AM
Technical Support Analyst
You will be providing 2nd and 3rd line IT support to colleagues and clients and will also be responsible for carrying out key IT processes and checks.
Graduates with no work experience would be considered for the role, preferably coming from an IT/Business background. You should be eager to start a career in IT, bright and enthusiastic with a strong interest in IT. The ideal candidate will have close attention to detail and the ability to follow processes as well as provide excellent customer services.
Applicants with relevant experience will also be considered, they should be able to problem solve and think on their feet, so should have a good breadth of IT experience as the work carried out is quite diverse.
The role will involve shift work between the hours of 7am-6pm and one weekend a month (overtime paid)
Configuration and installation of PC and server hardware and software
Configuration and support of PCs, Windows, e-mail systems, networks and Lotus Notes
Excellent interpersonal skills in handling contacts with users, other staff and suppliers.
Knowledge of ITIL support service standards
AS/400 operation and support