QuadLabs is an IT-Software company dealing in the travel industry. It is an ISO certified and Microsoft Gold Certified Partner. We are one of the premier travel technology specialist providing products and customized software solutions to the travel industry. We are uniquely equipped in the travel technology sphere having worked on the business processes of several large and medium scale travel agents across diverse geographies.
Application Support Engineer - Gurgaon
10/14/2016 2:15:32 AM
Application Support Engineer
? Provide first line of support to the clients -domestic and International.
? Answers client queries raised regarding the product.
? Troubleshoot client application software issues and follow-ups till completion.
? Understand the issue reported by the customer, analyze and report it in the reporting system
? Resolve support issues with a focus on root cause analysis to reduce recurring issues.
? Work closely with the rest of the support team members to resolve issues quickly and efficiently.
? Keep technical skills and product knowledge up to date through self-efforts and internal training.
? Maintain high level of customer satisfaction and product quality.
? CANDIDATES FROM GURGAON OR NEAR BY GURGAON OR WHO CAN RELOCATE TO GURGAON WILL BE PREFFERED.
Education and Other Certifications:
Industry Type: IT-Hardware / Application support /Customer support
Functional Area Knowledge: Windows Server, IIS, SQL server, .NET components
Desired Candidate Profile:
Experience: 1+ Years (preferred Applicant with Programming / Hardware / Customer support Background)
Can answer customer queries raised regarding the product.
Should understand ERP application and ERP structure, and can answer to customer queries related to product
Should have good observation and analyze skills in relation to issues
Can handle multiple client Queries and shows courtesy even in pressure situation.
Ready to work in Rotational SHIFTS
Key Requirements / Skills:
Application Support /Technical Support
Knowledge of IIS
Administrative knowledge of windows 2003 and above
Knowledge of SQL server - Database Management - Query execution - Administrative Tasks
Server Management /Hardware Support/IIS
Applicant with Programming (Development) background is more preferable.