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Product Support Tech Network : MS SQL, LAN, WiFi : New Haven, CT
1/20/2017 10:24:22 AM
Product Support Tech Network
Troubleshooting hardware, software and identify network issues.
Beta testing and reporting on new products.
Use trouble ticket system for tracking issues and problem resolution.
Resolve issues or ensure timely escalation to appropriate support level.
Act as a liaison between customers, engineering and manufacturing personnel.
Maintaining prompt and effective inter and intra-team communication.
Working with equipment in the lab to determine root cause of issues.
Preparing wiring diagrams to meet customer requirements.
A bachelor's degree in Mechanical/Electrical Engineering or Computer Science OR 3-5 years of applicable work experience.
Excellent customer service skills and the ability to interact in a courteous, helpful and professional manner
Unquestionable ethics with proven ability to deal with a high level of confidentiality
The ability to act independently, take initiative and drive tasks and issues to resolution.
Strong verbal and written communications skills.
Strong organizational and multi-tasking skills.
Demonstrated strong problem solving and analytical skills.
Working knowledge of MS SQL / 2008 server / LAN / WiFi
Familiarity with electrical products or physical security products is preferred.
PC and server hardware knowledge - A+ certification is a plus
Experience with access control software a plusPC