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ALTA IT Services, LLC
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ALTA's mission is to create relationships that last a lifetime with our clients and our consultants. We focus on understanding our clients’ needs and matching those needs to our consultants’ exceptional IT talents. Satisfaction in staffing and customer service is priority one.
  Job Details 

SAP Program Manager : ERP SharePoint, SAP : Largo, MD

Posted On:  10/6/2016 12:28:47 AM

SAP Program Manager

Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Job Tenure:  No Preference/Any
Salary Offered:  DOE
Job Location:  Largo, MD United States

  Job Description

Program Manager will report to County's designated CoE Manager for day-to-day operational management of the SAP Service Desk and will have a dotted-line reporting relationship with County ERP Program Manager
Receive functional and technical guidance from County's ERP CoE Work-stream leads
Develop and maintain the documentation pertaining to the SAP System, PGS activities and ERP CoE operations in ERP SharePoint, SAP Solutions Manager or in any other location, as directed by the County
As part of the TOPR delivery, the contractor is expected to utilize County's Service Desk tools, such as: Remedy (or EasyVista), Avaya, MicroSoft SCCM, and SAP's Solution Manager
Familiar with an IT Service Management (ITSM) trouble ticket system such as Remedy or EasyVista to open, update, forward and close trouble tickets
Use Avaya telephone system to entertain conference calls, conduct basic call troubleshooting techniques and be familiar with tools such as Microsoft SCCM for remote support and SAP Solutions Manager
The County is in the process of migrating from Remedy to EasyVista
BW Reporting, SAP Portals and SAP Netweaver are additional skills the candidate should have

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