MTC is one of India's leading global HR Consulting firm specializing into multiple facets of HR, Knowledge Services-Trainings & Assessments & Consulting. MTC started operations in 2007 with a vision to set new benchmarks while delivering on niche turnkey assignments in the industry. With time we have evolved to cater to a diverse set of clients spread across different geographies. We constantly strive to maximize our client's ROI (Return on Investment) and work on increasing the top line (Revenue) of the client's business by delivering the best. MTC has reached out to an array of clients with functions such as Recruitments, Consulting & Knowledge Services through its team of young & dynamic professionals.
Delivery Manager : Microsoft Active Directory
11/23/2016 12:40:28 AM
To successfully deliver operational excellence within Support by providing;
Management and development of a team of Systems Administrators and Team leaders Technology support Third level escalation for Technical delivery.
Proactive recommendations of systems architecture review and improvements.
Process review and improvements.
All products fully supported in line with Microsoft Technology.
Active directory Monitoring, Management , Migration .
SCCM Monitoring, Management , Migration .
Virtualization and cloud computing Monitoring, Management , Migration .
Problem Management and Major Incident Management .
Capacity Planning for the data center Domain .
Remote Management on Server Technology
Adherence to Industry recognized standards.
Management of all aspects of a team within support including;
Driving Complex Technical projects like active directory , domain migrations in Live environments
Delivery of optimal customer service
Minimization of downtime via proactive technical intervention
Technical and customer facing development of all members of the team
Rapid and effective fault fix processes
Continual Process review and improvements
Setting team targets and managing/monitoring performance accordingly
Maintaining a motivated, engaged team
Management of second level escalations providing timely resolutions and implementing action plans as required
To create and maintain a skills matrix of the team and deliver training plans for individuals.
Carry out regular performance reviews and objectives setting, including regular 1:1 sessions.
Ensuring integration of new team members
To create a close working relationship with the leadership team across geographies.