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WFM Service associate - Pune
10/18/2016 3:30:18 AM
WFM Service associate
1) Should understand the features and functionalities of a Workforce Management software used mainly for HCM purposes.
2) Be able to perform due diligence to identify the technical and functional requirements that can narrow the gaps in the existing system and to ensure it provides the required business functions.
3) Provide advice to EY regarding industry best practices and process methodology related to WFM
4) Ability to prepare and deliver presentations for EY management and executive level audiences that comprises of DD findings and / or business cases.
5) Should have similar experience either in conducting DD or implementing a WFM tool, with sound business knowledge, preferably in BFS.
6) Be able to provide engineering comments for existing tool's enhancement roadmap.
7) Be able to recommend best in class workforce management processes to include recommendations for Long Term, Mid Term, and Short Term forecasting, in support of back office operations. (Please note the term WFM used here is not for call centers or service desk staff forecast or for scheduling).