VDart’s core competency is excellence in IT staffing— providing the right functional and technical resources for your projects, when and how you need them. VDart has built a reputation with Clients, its IT Executives and manager for delivering resources both qualified and suitable for the job. Our recruiting methodology and proprietary systems enable us to match skills, experience and aptitudes while ensuring a cultural fit. VDart delivers talent across the entire spectrum of staffing and project requirements.
Assistant Manager Operations - Bangalore, Karnataka
10/19/2016 12:02:59 AM
Assistant Manager Operations
As an Assistant Manager for Domestic Operations the roles , responsibilities and actions initiated by him/her would include -
Sustain and Deliver 95% or more in Client SLAs and Internal KPIs
Ensure Program adherence to Client and internal Infosec / compliance guidelines
Sustain or Enhance Program GMs
Conduct Daily reviews with TLs , set monthly targets and help them define measurable and objective targets
Identify at least 1 motivational initiative for the teams every month
Make career plans for all A+ Performers over 6 months; groom TLs reporting into him/her.
· Review bottom performers with TLs and come out with action plans
Track and Close out daily operational issues within stipulated time frame
Nominate agents for monthly awards across programs
Raise MRFs and follow up on closure of the same
Announce Targets for the teams every month
Conduct half yearly and yearly appraisals for the team
Initiate monthly reviews with the clients
Review and Tweak SOPs for the programs
Monthly One on Ones with the team members
Ensure constant communication with the clients , minuting the same and closing all open action items
Raise Motivational Budget requests for the teams and ensure the same is utilized within the stipulated timelines.
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