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Progressive Infotech Pvt. Ltd.
  Company Profile
Progressive Infotech (Progressive) is a leading independent provider of IT Infrastructure Services encompassing Integration and Management of IT Infrastructure, through its robust world class delivery processes to varied corporations of high repute.

The company’s wide array of services focus on helping enterprises chalk out the best IT Infrastructure strategies, ensuring minimized downtime, reducing total cost of ownership and delivering excellent customer service.

 
  Job Details 
Title: 

IT Helpdesk Coordinator - Mumbai, Maharashtra

Posted On:  7/12/2018 3:09:52 AM
Designation: 

IT Helpdesk Coordinator

No. of vacancies:  2
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  2
Job Tenure:  Full-time Only
Salary Offered:  Negotiable
Job Location:  Mumbai Maharashtra India

  Job Description
1. Candidate should be good knowledge of IT product.
2. Good communication skill.
3. Responsible for customer satisfaction, review customer feedback and take corrective action.
4. Review daily, weekly and quarterly reports.
5. Responsible for productivity, maintaining AHT (Average Handle Time), ensuring SLA is met.
6. Instrumental in strategy planning for making All FMS sites a successful venture.
7. Issue Management and follow up for closure.
8. Coordinate with contractors/vendors, monitor progress of work, escalate delays, changes to the management.
9. Preparing Daily, Monthly and Quarterly call analysis report, Call Trend report, Hardware failure report and Equipment availability report of multiple sites.10. Co-ordinate with Manager and Engineer's for support.

  Contact Information
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