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IBN Technologies Limited
  Company Profile
IBN is a fast growing Technology company , providing IT solutions and ITES to Hedge fund, banking and financial verticals of UK, USA and Australia.

We provide an extensive array of customized solutions tailored to suit most industry verticals.

 
  Job Details 
Title: 

Technical Support Executive - Bhopal, Madhya Pradesh

Posted On:  11/23/2018 4:56:51 AM
Designation: 

Technical Support Executive

No. of vacancies:  2
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  4
Job Tenure:  Full-time Only
Salary Offered:  Negotiable
Job Location:  Bhopal Madhya Pradesh India

  Job Description
Acts as a liaison between clients, and internal team to ensure optimal performance.
Support clients via phone, remote connection or over the Internet and Provide consultative guidance to client towards the resolution to their issues
Defines and documents client requirements and ensures system design fits those requirements.
Stay current with system information, changes and updates
Gather clients information and determine the issue by evaluating and analyzing the symptoms and Redirect problems to appropriate resource.
Identify and understands issues, problems and escalate priority issues per Client specifications;
Monitoring project progress by tracking activities f resources.
Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
Troubleshoot and resolve intermediate to advanced issues, or determine resources required to resolve.
Develop and maintain installation and configuration procedures.
Contribute to and maintain system standards.
Technical Support Experienced.

  Contact Information
Reference Name (If Any): 





 
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