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Synergize Consulting
  Company Profile
Synergize has been a successful agency within the IT sector since March 2002. Having worked closely with our clients and understanding their business we have identified a growing need to establish a new division within the commercial sector.
Our experienced consultants have 30 years combined expertise within the commercial industry. Our vision is to be the preferred supplier of choice.
Synergize Consulting’s Government Division supplies IT contract staff to private companies operating within the public sector. Our reputation has been built by delivering Security Cleared IT contract staff across all IT disciplines. This encompasses contract resource with current BC, CTC, SC, SC+ and DV Clearances.

Synergize Consulting's permanent division provides tailored solutions to meet your long term recruitment goals. Synergize works alongside existing HR functions to assist clients in the staffing demands of their business.

 
  Job Details 
Title: 

3RD LINE NETWORK ANALYST - Milton Keynes

Posted On:  3/9/2019 12:22:27 AM
Designation: 

3RD LINE NETWORK ANALYST

No. of vacancies:  2
Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  5
Job Tenure:  Full-time Only
Salary Offered:  Negotiable
Job Location:  Milton Keynes England United Kingdom

  Job Description
Roles and Responsibilities

Technical 80%

Fault Management - In depth Call and incident Management - Customer facing
Escalations - Ensure the right technical level input is provided for all assigned escalations
Mentoring - Provide mentoring to 2nd line analysts to ensure an increase in technical skills
Service Integration - Provide technical leadership in the implementation/take on of new customers and services
Service Design - Support the Operational and Design Architects provide a customer design that meets customer and company requirements
Changes - Manage and implement all Non Standard and Standard Technical requests
Pro Active - Provide technical leadership in all pro active tasks, identifying gaps and providing solutions that meet company and customer expectations
Tooling - Integrating company tools into customer environments
Administration 20%

Documentation - It is critical for all customer documentation to be kept 100% up to date.
Participate in team and sector meetings
Utilise the business tool suite to manage day to day tasks
Ensure accurate completion of all incident records and associated paperwork
Updating - the call management system as required
Reporting - Assist with SLA reporting when required
Security - Adhere to customer and Computacenter Security Policies
Worksheets - Update accurately worksheets and system pricing tools as documented
Key Requirements

Relevant technical qualifications such as
CCNP RS/Security or relevant experience (Highly desired)
Solid understanding of Data Centre deployments (desired)
Firewall Technologies (Mainly Cisco ASA, Checkpoint and Nokia )
Checkpoint - CCSA/CCSE
Understanding of Proxy technologies (Ideally Bluecoat)
Load balancers (Citrix Netscalers, F5, Cisco ACEs,).
Authentication technologies (Ideally Cisco TACACS and/or RSA)
Experience in a 3rd Line Support capacity, with demonstrable experience of resolving incidents for multiple customers
A broad technical knowledge of Cisco Technologies, Juniper (LAN/WAN) and a good overall understanding of Firewalls.
Good understanding of IT Networks infrastructure
Ability to work on own initiative, address and resolve problems in a pressurized environment.
Ability to resolve incidents in the Network environment used by the customer
Excellent organisational skills, able to take a methodical approach to service issues
Contributes to, supports and works within the team
Excellent communication and interpersonal skills
Able to work under pressure
Good customer skills
Skills Desired:

5+ years' experience Manage, Maintain, Configure and Trouble Shoot of large enterprise Network environments
3+ years with Cisco, Juniper, Firewalls
Currently holds DV clearance level
Has a good understanding of ITIL Service Operations; Incident, Request, Problem and Change Management as it relates to a support role
Able to communicate clearly with peers as well as management
Self-driven and resourceful to achieve goals independently as well as work well in groups
Flexibility to adjust to changing requirements, schedules and priorities
The ability to socialize ideas, make recommendations and gather team consensus to move forward
Excellent communication, writing, meeting facilitation skills
Relevant technical qualifications, ie CCNP networks
Experience of working in a NOC environment.

  Contact Information
Reference Name (If Any): 





 
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