Founded in 1991, Infotech is a $120million Global IT services company with over 5500 people specializing in Engineering Design Services (EDS), Geographic Information Systems (GIS), and IT services. We provide services to a wide range of industries - Aerospace, Automotive, Banking Services, Finance and Insurance, Energy, Government, Marine, Rail, Retail, Telecom and Utilities.
Title:
IT HelpDesk Coordinator / Call Coordinator - Mumbai
Posted On:
2/8/2019 11:03:26 PM
Designation:
IT HelpDesk Coordinator / Call Coordinator
No. of vacancies:
2
Qualifications:
Bachelor Degree
Minimum Total Experience:
1
Job Tenure:
Full-time Only
Salary Offered:
DOE
Job Location:
Mumbai
Maharashtra
India
Addressing the Phone calls and Mails. Vendor Management., Logging the Ticket and assign to concern Teams., Follow up for resolve the issues, with the help of escalation Matrix.
Addressing the mail form users and escalating them to the higher level.
Call logging in Callboards .Follow-up with vendors for closure of the Tickets. Excellent communication skills