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Tentek, Inc.
  Company Profile
Tentek Inc. was formed in the late 1980's. Our phenomenal success is in large measure due to the quality of our consultants and level of professionalism of our account managers. Our account managers have a solid technical and management background, making it easy for us to fully understand both our clients' needs and our candidates¡¯ qualifications. This benefits the client by saving valuable time in discussing job requirements and in not being presented with mismatched or unqualified candidates.
  Job Details 

Senior Application Support Analyst : Glendale

Posted On:  11/7/2016 6:41:21 AM

Senior Application Support Analyst

Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Job Tenure:  No Preference/Any
Salary Offered:  DOE
Job Location:  Glendale CA United States

  Job Description
Bachelor's degree or in a technology or business related field. Desired BS in Computer Science
ITIL Foundation certification
5 years experience in application support or service operations in a large enterprise environment
2 years demonstrated experience leveraging ITIL or other service management methodologies
Previous experience managing GRC (Governance, Risk and Compliance) applications or environments
Knowledge of application monitoring and management tools such as CA Introscope, HP Business Availability Center and/or IBM Tivoli
Strong analytical and problem solving skills
Excellent interpersonal and relationship building skills
Customer and quality service oriented
Must be extremely organized and capable of tracking many issues simultaneously
Strong negotiation and mediation skills; needs to demonstrate the ability to build consensus and support from the IT organization on the solutions being proposed
Demonstrated ability to complete assignments with speed, accuracy, and quality
Excellent verbal and written communications skills communication skills, able to articulate complex ideas in succinct, business terms without the use of technical jargon
Demonstrated ability to prioritize work assignments and to focus on the highest priority issues

  Contact Information
Reference Name (If Any): 

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