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Tentek, Inc.
  Company Profile
Tentek Inc. was formed in the late 1980's. Our phenomenal success is in large measure due to the quality of our consultants and level of professionalism of our account managers. Our account managers have a solid technical and management background, making it easy for us to fully understand both our clients' needs and our candidates¡¯ qualifications. This benefits the client by saving valuable time in discussing job requirements and in not being presented with mismatched or unqualified candidates.
 
  Job Details 
Title: 

GSP Global ITSM Analyst

Posted On:  11/7/2016 6:41:21 AM
Designation: 

GSP Global ITSM Analyst

Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Job Tenure:  No Preference/Any
Salary Offered:  DOE
Job Location:  Torrance CA United States

  Job Description
Required Experience:
- At least 5 years ITSM experience in large consolidation projects
- At least 5 years ITSM experience in IT projects, including at least 1 large, global SAP full implementation
- Assist in the management the project ITSM team efforts in support of a large, global SAP implementation
- Assist in the management the ITSM design and implementation activities to support the project
- Coordinate and manage the creation and documentation of the help desk processes and deliverables to meet support requirements
- Coordinate and manage the creation and documentation of the incident management process and deliverables to meet support requirements
- Coordinate and manage the creation and documentation of the problem management process and deliverables to meet support requirements
- Coordinate and manage the creation and documentation of the change management process and deliverables to meet support requirements
- Coordinate and manage the creation and documentation of the request fulfillment process and deliverables to enable users to request and receive standard services
- Assist in the planning of the Global ITSM activities for a multi- phase roll out
- Assist in the development and management the ITSM team project plan
- Assist in the management the Global ITSM activities within the overall phases of the project
- Validate design requirements are covered in documentation
- Ensure risk and compliance requirements are included in the design
- Ability to coordinate and track the work effort associated with responsible sub-teams
- Support cross-team integration discussions, communications, and issue resolution
- Be able to navigate various company organization structures with minimal instruction and guidance
- Assist in obtaining formal acceptance and sign-off of deliverables
- Assist in the management process, procedures, standards, risks, assumptions, issues, and decisions (RAID)
- Support program communication efforts by providing content to organizational change management status reports

  Contact Information
Reference Name (If Any): 





 
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