Sykes Enterprises, Incorporated is a global leader in providing outsourced customer contact management solutions and services in the business process outsourcing (BPO) arena. We provide an array of sophisticated customer contact management solutions to Fortune 1000 companies and medium sized businesses around the world primarily in the communications, technology/consumer, financial services, healthcare and transportation and leisure industries. Our complete service offering helps our clients acquire, serve, retain and grow relationships with their customers. We have developed an extensive global reach with state-of-the-art customer contact management centers throughout the United States, Canada, Europe, Latin America, Asia and Africa.
Quality Assurance Representative : Lakeland, FL
1/17/2017 7:43:28 AM
Quality Assurance Representative
EDUCATION and/or EXPERIENCE
AA degree preferred. One or two years related experience and/or training; or equivalent combination of education and experience. Call center experience required. Prior people performance management/coaching/feedback experience desired.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Computer skills- knowledge of Excel, Word, Microsoft Office, Windows, Typing (40wpm).
Abilities- Confidentiality, good verbal and written skills, ability to teach in adult education, ability to define problems, collect data, establish facts recommend corrective approaches, and perform coaching sessions to maintain or exceed targeted quality levels.
Flexibility- Days, evenings, weekends. Shifts will vary.