Apex Systems is a leading provider of technical and professional staffing solutions to Fortune 1000 and mid-sized clients across North America. With a core focus on Information Technology, Business Applications, Accounting & Finance, Legal, Telecommunications, and Engineering, and a proven recruiting model, Apex Systems has become one of the most in-demand staffing companies around for providing short-term, long-term, and temp-to-perm staffing solutions.
Senior Salesforce Administrator : Wilmington, DE
1/6/2017 12:12:39 PM
Senior Salesforce Administrator
Because Salesforce is a hosted application, deep programming skills are not required. However, this person must possess general knowledge of Web applications and Internet architecture as well as deep skills in Excel, Access and PowerPoint.
Primary responsibilities include but are not limited to:
Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to the Salesforce release upgrades (currently scheduled 2-3 times a year)
Communicates regularly with the Salesforce Business Owner, IT systems leadership, CRM Steering Committee and other stakeholders to ensure functionality meets field needs and to develop ongoing project plan.
Maintains at least high-level familiarity with other IT system /business application capabilities and scope definition in order to make recommendations about potential upstream/downstream integration or functionality intersection points. Salesforce Sys Admin would champion Salesforce within the technology systems group, educating other team members on the capabilities and potential applications of Salesforce.
Serves as key liaison with IT technical resources in areas related to system support for areas such as wireless, Outlook integration, etc.
Develops ad-hoc reports as requested by user groups or stakeholders, performs analysis on data as required
Maintain and communicate system metrics to track trends in usage and data integrity.
Ongoing system administration, including:
Executes all configuration changes (This may involve simply changing field names or could be a more work-intensive project such a re-mapping fields and field value or doing a record update project that may require tools such as the Sforce Data Loader or Excel Connector .)
Performs new release evaluations with Business Owner and executes new functionality roll-outs
Regularly audits data to uncover data integrity issues and/or opportunities for process improvement
Performs mass data imports using the API or a import tools as requested by Salesforce Area Admins or others
Manages and implements customization requests by Salesforce Area Admins, including creating workflow triggers, workflow alerts, automated email responses, etc.
Maintains updated system documentation and Salesforce policies/procedures
Develops and maintains API scripts and s-controls to support custom development as needed
Develops and maintains naming conventions of pick lists, report folders, dashboards, etc. to improve system usability
Performs manual or automated data entry/data clean-up as required
Modifying the sharing model as required
Modifying leads and case setup
Modifying case setup
Creating and managing email and mail merge templates
Creating and modifying list views
Creating custom fields and modifying pick list values
Importing and updating campaign data
Creating/Modifying Lead Assignment Rules