TechWorkers is a comprehensive resource company specializing in providing technical resource-based solutions to technology managers throughout the US.
Helpdesk Support : Greenwood Village, CO
9/24/2016 7:27:51 AM
Skills and Experience
Experience and Education:
- A college degree is preferred and minimum of 6+ months of Information Technology experience or related work experience is a plus. HS Diploma is required
- 1 - 2+ years of experience in a customer facing role, preferably in a Technical Customer Support type of position.
Technical Skills: PREFERRED NOT REQUIRED
- Experience with Web browser technologies (IE, Firefox, Safari, etc.) and the Internet as well as Microsoft Office Suite, Microsoft Windows (XP, 7, etc.), and email clients (Lotus Notes, Outlook, etc.) a must.
- Excellent troubleshooting skills.
- Knowledge of supporting n-tier web based applications and infrastructure including Java, Application Servers (WebSphere, WebLogic, etc.), Web Servers (IBM Http Server, IIS, etc.), Web Services, XML, HTML, and Networking protocols (TCP/IP, SSL, etc.) a strong plus.
- Experience with RDBMS (Oracle and UDB/DB2) and SQL a strong plus.
- Experience with Portal technologies, in particular WebSphere Portal a plus.