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Hays IT
  Company Profile
Hays is a global leader in specialist recruitment, placing professional candidates in permanent, temporary and interim contracts. With over 6,400 staff in 350 offices across 24 countries, last year we placed over 40,000 people in permanent jobs, and each week we place almost the same number in temporary assignments.
We commit substantial budgets to candidate and client marketing, using direct mail, PR, press advertising, internet advertising and e-marketing. Our websites attract 750,000 visitors each month and over 15,000 job applications each week, with more than 55,000 live jobs globally available at any time

 
  Job Details 
Title: 

IT Support Engineer - Derbyshire

Posted On:  12/6/2017 3:37:46 AM
Designation: 

IT Support Engineer

Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Job Tenure:  Full-time Only
Salary Offered:  DOE
Job Location:  Derbyshire England United Kingdom

  Job Description
As an IT Support Engineer you will be responsible for managing incoming support requests and incidents and deliver internal IT support to a high standard. Your objective is to provide infrastructure support to internal staff and systems and continuing the ongoing development of the infrastructure as a whole.

Responsibilities
Deliver high quality support to local and remote staff
Ensure internal support cases are effectively managed and prioritised
Deploy laptops and mobile phones to new staff
Manage the repair of equipment with 3rd party suppliers
Systems support of the IT infrastructure, LAN and WAN
Server maintenance, application of fixes, patch management and routine upgrades
Develop relationships with the company's suppliers, partners and internal stakeholders
Activities

Diagnostic
Investigate and resolve IT issues with end-users
Apply patches and document the fix process
Network maintenance and monitoring
Analysis
Document IT vulnerabilities, issues and suggest resolutions
Design
Design and assist in implementing IT process and best practices
Design and assist in implementing system configuration
Provide documentation and application designs to the infrastructure team
Development
Continue to develop internal systems
Conduct training with junior members of the team members and staff
Hardware and software life cycle management
Deployment
Build and assign new equipment
Deploy updates, patches and hot fixes
Routine IT maintenance, Laptops, servers
Operation
Ad-hoc support, reacting to incoming support cases and calls
Responding to support issues in line with support SLA's
Performance
Support internal and remote staff in a timely and proactive manner
Deliver continuous improve and develop systems
Conduct all engagements in a professional and courteous manner
Achieve set and planned targets
Demonstrate a working knowledge of the relevant business processes
Always look for creative opportunities to help the business achieve its goals
Skills
A minimum of 3 years experience delivering IT support in a similar role
Proven knowledge of Microsoft Desktop systems, Windows OS, 7, 8 and 8.1
Excellent working knowledge of Microsoft 2010 and 2013
Proven record of System Administration in Windows Server OS, 2008 R2, 2012 R2
Good knowledge of SQL Server
Knowledge of SharePoint 2010, 2013 administration
Hands on experience working with high call volumes

  Contact Information
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