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TECHNICAL SOLUTIONS SUPPORT ENGINEER - Guildford
10/3/2016 7:10:11 AM
TECHNICAL SOLUTIONS SUPPORT ENGINEER
Based from offices in Guilford the role will be responsible for;
·Operational support of live ISandS networked and communication solutions which will include in some instances Installation, commissioning and troubleshooting of customer solutions throughout the UK and overseas locations all to strict service level agreements.
·Carrying out hardware, network and system support to 2nd line and 3rd line
·Testing, documentation and performance of system and component upgrades and associated procedures
·Working as part of a team to provide 365x24x7 on-call support
·Prioritisation and escalation of incidents and problems within a service desk environment
·Configuration and fault diagnosis of solution operating systems and ISandS provided application services.
·Working with clients, external agencies and development teams to resolve root causes of problems and to ensure that problems are escalated and resolved within Service Level Agreements.
The successful candidate will possess:
·Experience in a technical support role
·Experience in a customer facing role
·Experience in providing Server, SAN and Desktop hardware support
·Experience of Systems Administration of Windows 2003 and 2008 Servers and Active Directory, including Windows 7 and XP clients
·Experience of installation and management of Windows SQL Server 2005 and 2008
·Experience of installation and configuration of Linux distributions
·Experience of network support, including experience of IP based communications protocols and configuration of switches and routers Ability to perform, test and document technical procedures and practices in a clear and concise manner.