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Synechron
  Company Profile
Synechron brings to the fore a unique blend of in-depth domain understanding and insight with cutting edge technical competence and an unyielding commitment to excellence.

We provide solutions that focus on new ways of doing business combining IT innovation and adoption of the latest technologies, while also leveraging the organization's existing IT assets.

 
  Job Details 
Title: 

Applications Support Analyst - Pune

Posted On:  11/23/2018 4:51:51 AM
Designation: 

Applications Support Analyst

No. of vacancies:  2
Qualifications:  Batchlor Degree
Essential Skills: 
Not specified
Minimum Total Experience:  4
Job Tenure:  Full-time Only
Salary Offered:  Negotiable
Job Location:  Pune Maharashtra India

  Job Description
Experienced Microsoft Dynamics CRM professional with a proven track record of providing 24x7 Level 2 Support. The analyst should be cognizant of incident management, problem management, change management and release management. This is a full time role and would require travel to client sites.
4+ years of experience working as Level 2 application support analyst
Troubleshoot technical issues in MS CRM 2011
Resolve technical and functional issues/ problems
Experience in writing and executing PowerShell scripts
Exposure to SQL server SSIS, SSAS and SSRS
Perform in-depth analysis of incidents to determine root causes and solutions
Manage and progress client support calls
Expertise in documenting support run book and other technical documents
Effectively work with other IT teams like application development and QA to investigate, test and develop solutions and workarounds to resolve client issues/requests
Should be able to deploy projects and bug fixes to production
Identify and resolve major incidents
Assist with client support reporting
Experience working with business users at client site
Willing to travel onsite for short duration and work extended hours when requested
Excellent communication, persuasion and negotiation skills; good team player
Preference for senior associate level resource

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