Network Customer Support Manager : Minnetonka, MN
1/6/2017 11:54:49 AM
Network Customer Support Manager
High School diploma, or equivalent experience/combined education, with additional specialized technical training equivalent to a technical Associate degree and/or demonstrated ability to perform assigned technical/para-engineering tasks and4 years of experience.
Minimum 2 years work
experience in a LI/II technical support role working with relevant technologies.
3+ years' experience managing and inspiring a technical customer-facing support team.
Minimum 2 years' experience working with LAN and WAN topologies, TCP/IP protocol, OSI Model, routers and switches required.
Knowledge, Skills and Abilities - general
Working knowledge of programming, scripting, and/or web development.
Working knowledge of Web application protocols: (e.g.) http, https, ftp, etc.
Highly professional, customer oriented team player that is able to work and communication with both technical and non-technical personnel.
Computer savvy with good troubleshooting skills.
Customer first mentality; ability to empathize and build customer loyalty.
style="font-family: tahoma,geneva,sans-serif;"andgt;Ability to work with all levels of support and other organizations.
Able to work under pressure and meet customer deadlines.
Able to handle critical and emergency situations involving customers.
Ability to work flexible hours and on call on a rotating basis covering 24/7 environments.
understanding of Linux/Unix operating system.
Microsoft XP, Microsoft Server, and Red Hat Linux experience preferred.
Industry certifications would be a plus (i.e. A+, Network+, etc.).
Strong problem solving and analytical skills.
style="font-family: tahoma,geneva,sans-serif;"andgt;Strong customer focus and orientation.