Systech Integrators is a global IT Solutions & Services Company, solely dedicated to SAP practice. Systech offers a broad spectrum of SAP professional services in ERP, NetWeaver (BI, EP, XI and xApps), SCM, CRM, Upgrade Solutions and Offshore services, with focus on Mid Market. We are a preferred SAP America Services Partner, and a qualified All-in-One Partner. A career at Systech means to learn and grow continuously. We provide opportunities to work on cutting-edge technologies, a world-class work environment, professional management, intensive training, and most importantly, exceptional rewards and excellent benefits. As a part of Team Systech, you will learn the meaning of accelerated growth. And accelerated success!
Technical Support Engineer : Princeton, NJ
9/26/2016 7:44:42 AM
Technical Support Engineer
5+ years of experience in IT services.
Knowledgeable in supply chain systems, warehouse management, etc.
Knowledgeable in Enterprise IT infrastructure and architecture.
Knowledge of supply chain events for pharmaceutical and other industries such as shipping, receiving, packing, commissioning, etc.
Knowledge of issues relative to the integration of API driven applications,
Experience with IS (information services) deployments and ERP architecture and integration.
Highly proficient in browser based interfaces and troubleshooting network related issues on platforms such as Chrome, Firefox, IE.
Understanding of common IT networking protocols.
Excellent verbal and written communication skills at all levels of the organization.
Strong Commitment to customer satisfaction.
Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts, drawing valid conclusions, and present suggested workarounds and solutions
Ability to prioritize appropriately and multi-task effectively
Strong problem-solving, analytical, follow-up skills and detail oriented
Strong team player
Excellent oral and written communication skills
Ability to work effectively under pressure in a fast-paced, changing environment
Experience utilizing call management and trouble ticketing systems
Ability to speak and write clearly and accurately
Demonstrate proficiency in typing and grammar
Effective listening skills
Possesses strong customer relation skills
Must speak fluent English; bilingual highly preferred
Ability to travel 10-15% to customer site as needed
EDUCATION and/or EXPERIENCE:
The ideal candidate will have a degree in Computer Science or Electrical Engineering, or a minimum 5 years experience in providing call center technical support on electronic imaging products or high-speed automation controls
Must have in-depth knowledge of various Microsoft Windows Operating systems, MS SQL database, LAN/WAN Networking and IT Network Operations experience
Experience utilizing debugging tools and lab simulations to analyze problems and identify solutions
Basic understanding of AC/DC circuits and ohms law
Experience in troubleshooting complex computer programmable digital logic circuits PLC's
Ability to demonstrate a working understanding or fundamental knowledge of digital imaging (CCD) technology
Ability to calculate figures and amounts pertaining to proportions, percentages circumference and volume, by applying concepts of basic algebra and geometry
Ability to support customers using Ethernet connections
Ability to read and understand wiring diagrams
Strong IT and IS related experience is mandatory.
SAP/Oracle/IBM experience a plus.
IT network engineering skills are a plus.