Technical Support Analyst : Fort Worth, TX
9/22/2016 7:02:46 AM
Technical Support Analyst
High School diploma or equivalent required; Bachelor's degree preferred.
1-2 years experience in a call center environment.
2+ years experience in a technical environment.
Professional demeanor; ability to interact positively with customers.
Superior interpersonal and oral/written communication skills with the ability to relate well and cooperate with others.
Solid working knowledge of the Windows Operating System, including but not limited to Windows 7.
Solid working knowledge of Windows registry, file and folder security, local/domain user security, and operating system troubleshooting.
Working knowledge of SQL 2008 R2 preferred.
Must be knowledgeable in supporting Internet Browsers (IE, Chrome, Firefox, etc...).
Understanding of standard client/server, networking and internet fundamentals.
Understanding of MS Office and support of add-in services.
Requires strong organizational and time management skills.
Knowledge of Windows Server 2003/2008 or Terminal Services a plus.
MCSE or other technical certifications a plus.