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Telephony Analyst : Lansing, MI

Posted On:  4/27/2017 9:05:19 AM

Telephony Analyst

Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Job Tenure:  No Preference/Any
Salary Offered:  DOE
Job Location:  Lansing, MI United States

  Job Description
Skills Required:

Ability to work independently with various department staff, other state, local and federal agencies to accomplish goals and meet extensive deadlines.
Knowledge of current Telephony services and Technologies.
Knowledge of Avaya and/or Cisco platforms, call center features and operations.
Ability to resolve technical telecommunications problems utilizing multiple vendors/contractors.
Ability to communicate effectively, both verbally and in writing.
Ability to function under pressure and maintain composure in chaotic situation to resolve service related issues.
Understand Call Center features; such as, Automatic Call Distributions (ACD), Call Vectors, and Vector Directory numbers (VDN).
Ability to develop work and call flows
Excellent customer service skills
Work with multiple network platforms, such as; WAN, WLAN, Security, Voice, and Video
Disseminate information effectively to all teams and customers
Understand a large and complex network environment

Skills Preferred

Microsoft Project, Microsoft Office, Visio, SharePoint, ChangePoint and/or software tools for tracking projects and recording pertinent information.
Excellent customer service skills
Professional and positive attitude
Avaya and Cisco telephony and IPT
Understanding how networks work in a complex environment
Ability to extrapolate the correct information from customers on projects

  Contact Information
Name:  Gowri Shankar
E-mail ID:  gowri@devcare.com
Telephone Number: 

Reference Name (If Any): 

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