Blackbaud is the world's leading provider of software and related services specifically tailored to meet the needs of nonprofit organizations. Publicly traded on NASDAQ under the symbol BLKB, Blackbaud is a successful, growing company with more than 25 years of experience and annual revenue in excess of $166 million. The company, led by chief executive officer (and former Microsoft® executive) Marc Chardon, offers an integrated suite of nonprofit management applications built with Microsoft® technology and delivered by our professional services team. Headquartered in Charleston, SC, Blackbaud has a team of more than 1,000 talented employees across its three global locations in positions ranging from product development, consulting, sales, and marketing to customer support, human resources, and finance.
IT Operations Manager : Austin, TX
1/25/2017 2:57:44 PM
IT Operations Manager
A combination of experience, education and training which substantially demonstrates the following capabilities:
3+ years of leadership in Incident/Problem/Change Management frameworks such as ITIL v3, TQM or ISO 9000:2000 (certification not required, but is a plus).
Proven communication skills with multiple levels of an organization, including interaction with senior level business partners within the company.
Excellent ability to manage multiple high priority efforts/ competing priorities and flexibility to adjust to changing requirements, schedules and priorities.
High level of PC and Microsoft Office literacy – MS Office (Word, Excel, PowerPoint)
Self-motivated, self-confident team player that can work well in a fast paced environment (quick on one's feet and a fast thinker)
Ability to maintain constructive and composed focus in facing and overcoming tough situations
Process driven; leverage existing sustain processes to efficiently execute duties
Excellent communication both written and verbal; facilitation and elicitation skills to communicate with stakeholder groups
Basic understanding of ticketing systems and workflow
Organizational skills and creative thinking skills to manage a wide array of information and activities