Systel Inc is a global IT Solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Systel Inc provides a variety of training programs (Technical Skill Enhancement Program) for consultants with the advent of the new information technology that helps the consultants to sharpen their existing skills to take advantage of new technologies and work globally. We work with clients worldwide to increase the speed, effectiveness and efficiency by which the clients release quality products and applications into production. We are Software Solutions Provider based in GEORGIA.
Help Desk Support : San Antonio, TX
1/4/2017 12:23:12 PM
Help Desk Support
Mandatory/ Primary Skills:
The primary objective of the role is to provide first time resolution.
This will be achieved by troubleshooting, diagnosing and resolved problems at the first point of contact and/or escalating the fault to one of our 2nd line specialist teams to investigate and resolve.
Throughout this process you will remain the single point of contact with the customer, maintaining ownership of the original fault and acting as the main point of contact between the customer and providing timely updates and ensuring the fault is given the correct level of priority and attention.
This is a demanding support position which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and a high degree of technical knowledge across a broad range of technologies"