Quality Assurance Reporting Specialist : Alexandria, VA
11/15/2016 6:19:22 AM
Quality Assurance Reporting Specialist
Required Skills / Experience:
4+ years of experience working on projects or programs
Strong rapport and relationship building skills with both internal service providers and customers
Good level of business awareness and commercial acumen
Knowledge of BMC Remedy and ARS reporting function to include the ability to delve into individual ticket audit logs to determine activity, time spent and lag.
Expert level skills in Microsoft Office Excel, PowerPoint and MS Word.