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Cincinnati Bell Technology Solutions
  Company Profile
Cincinnati Bell Technology Solutions offers a direct, consultative sales force that is supported by presale consultants to determine your specific technical and operational requirements. Our on-staff, certified engineers become an extension of your technical staff to pinpoint the technology and ongoing support services that will maximize your business
  Job Details 

IT Service Delivery Analyst : Cincinnati OH

Posted On:  10/3/2016 8:11:10 AM

IT Service Delivery Analyst

Qualifications:  Bachelor Degree
Essential Skills: 
Not specified
Job Tenure:  No Preference/Any
Salary Offered:  DOE
Job Location:  Cincinnati OH United States

  Job Description
Bachelor's degree or equivalent
Minimum 8 years of work experience in Information Technology
Experience managing to Service and/or Operational Level Agreements
Be on rotation with team dealing with after hours on-call
Strong communication skills with experience adapting style and approach to the audience and message to be delivered
Strong customer service, interpersonal, and active listening skills
Experience in managing suppliers in outsourcing contracts, preferred
Experience in collaborating with teams to address Service Availability through ITIL best practices, preferred
ITIL foundation certification, preferred
Experience supporting IT infrastructure and architecture (Server, Storage, Network Infrastructure, Data Center operations), preferred
General knowledge of IBM AS/400 systems, preferred
Experience with Continuous Improvement disciplines such as Kaizen, Six Sigma, etc., preferred

  Contact Information
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