DGN Technologies is a leading edge technology solutions firm that has committed itself to delivering outstanding business benefits to clients.
DGN optimizes and matures the information platform your company is currently using That's why we developed a unique growth enabling program, based on 4 key ingredients: integrate, identify, leverage and boost
We leverage time-proven solutions to help clients significantly improve corporate performance and maximize returns on their technology investments. We believe that only appropriate IT solutions for your business will enable you to generate the value that your customers expect from you. Our commitment is to design and implement those solutions into your colors.
At DGN, we’re different because we specialize in the Project implementation, and ongoing support of your Information Technology needs. Our extensive experience and large referenceable client base speak volumes about our focus and expertise in these powerful knowledge-based tools.
Video Engineer : Sunnyvale, CA
1/11/2017 12:30:34 PM
Provide technical support for the following types of systems:
o Audio (Program and Speech, DSP based systems)
o Projection and Display Devices
o Control Systems
o Audio and Video Teleconferencing
o Digital Signage Systems
o Video Wall Display Systems
o RF Systems
o Remote Monitoring
o Unified Communications
o Internal IT and AV Technologies and Infrastructure
o PC's – MAC and Windows OS
• Other responsibilities include:
o Work with manufacturers and vendors to develop relationships related to equipment servicing (technical support, securing return authorizations, etc).
o Maintain tickets by assigned status; updates/follow-up required within specified SLA urgency.
o Manage calendar assignments and coordinate with Field Service Techs daily.
o Work with Parts/Ticket coordinators to ensure timely coordination of part installs.
o Assemble reports/paperwork as required for recording customer interactions.
o Provide a high level of customer support.
o Develop an on-going customer relationship, resulting in future loyalty.
o Troubleshoot system issues to determine resolutions and appropriate usage.
o Provide operational/VTC support for meetings as required.